POLICIES

Introducing the RH brand

After more than 10 years since our establishment, we – RAW HAIR LUXURY specialize in providing products made from 100% natural Vietnamese human hair to customers around the world such as USA, UK, Canada, France, Netherland,…

We are proud to be one of the best suppliers in USA when we receive the trust of many customers.
We would like to thank to all customers who have trusted us during the past time. Thank you Vietnamese women for helping us fulfill our mission of beautifying women around the world.

Shipping policy

You can go directly to the store or we will ship via USPS, UPS, DHL or Fedex.

Our Processing time is 1-7 business days to prepare your order BEFORE shipping. After the processing time is complete, your order is shipped. Shipping takes 1-4 business days to reach you once it leaves our facility. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase. During a RH Sale or major restock i.e (black friday, etc), processing times can take 5-10 business days, and shipping time is 1-4 business days.

Orders are not processed on weekends or holidays.

International orders can take 3-14 business days to receive depending on which shipping is selected at checkout. RH do not cover any tariffs or custom fees.

RH isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service or UPS, DHL, Fedex and file a claim.

RH does not hold responsibility for packages after they have been shipped.

RH is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

If items have not been received, it can be located by using the tracking number or contacting your local post office.

If your package does not successfully deliver and is sent back to RH you are responsible for additional shipping fees, or a store credit refund will be given to you to purchase a new order with the correct address.

Return policy

Returns

We offer refunds only no exchanges. There is a 10% fee on all refunds to cover merchant fees.

Our return policy lasts 48hrs. Once you receive your order, you have 48hrs to decide if you would like to keep it or return it for any reason. Items must be mailed back within 48hrs after receiving.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Exchanges (if applicable)

Send us an email at help rawhairluxury.us@gmail.com

Or hotline: +1 (206) 698-5133/ +1 (941) 288-1682

Shipping

To return your product, you should mail your product to:

Name: Super Q Cuts Hair Salon

Address: 1339 State Ave, Marysville, WA 98270, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.